Help & FAQ

Yes. Stores pay us when you buy through us, and we pass cashback on to you. You never pay us anything.

Everyone starts at Starter. Confirmed orders and completed payouts, both counted over the last 12 months, move you up to Silver and Gold, which pay more cashback on every order. Your wallet shows your level and what the next one needs.

The sign-up bonus arrives when your first purchase is confirmed. For referrals, share your invite link from your wallet: when a friend joins through it and their first purchase is confirmed, you both get a bonus. Amounts and conditions are shown in your wallet.

No. The store’s prices, offers and delivery are exactly the same as going to the store directly.

Orders usually appear within a day or two. If it’s been 3 days, report it from your wallet under Missing cashback for an order? with the order number, date and amount. Reports need to reach us within 30 days of the order.

The store hasn’t approved the order yet. Stores wait until their return window is over, usually 30 to 90 days, before they confirm. Once they do, your cashback moves to Ready to withdraw.

The store declined the order, most often because it was returned or cancelled, paid with a method the store excludes, or combined with a coupon from another site. Store decisions are final, but if you think it’s a mistake, email us and we’ll ask the store.

For most stores, yes, if you open the app from the Shop button on Khareedhi. A few stores track website orders only; if an app order doesn’t appear within 3 days, report it from your wallet.

Yes: the codes on Khareedhi and the store’s own. Codes from other coupon websites can make the store credit that site instead of us, and then there’s no cashback.

From your wallet, once ₹250 or more is confirmed. Enter your UPI ID and the amount. We send it within 3 working days, and the payment reference (UTR) appears in your activity.

It’s instant, free and needs only your UPI ID. We don’t collect bank account or card numbers.

Email us straight away with your account email. If we haven’t paid yet, we return the request to your balance so you can make it again.

Use Forgot your password? on the sign-in page. If the email doesn’t arrive, write to us from the address on your account.

Email us from the address on your account. Withdraw any confirmed cashback first: a deleted account’s balance can’t be paid out.